How to improve the provisioning
   1) phone pre-staging
   2) connectivity at customer
   3) connectivity in the datacenter
   4) Testing
     - Add (firmware issue) 
	 - list a test to be reviewed by Roger
   5) Bespoke out-of hours installation
     - to find a commercial solution
	 - 
Service Assurance
    - First Level issue
	   * not always helpfull
	   * Situation better (product is known - process is known)
	   * they don't want a training 
	   * they have a script
	- Second level
	  ¨* language
	   * with Escaux - good relationship
	   * Access to the SSH (AP COLT)
       * change the SMP access level ("power operator" to "reseller") => AP ACA
	   * Issue "Bank holiday" ? as normal 
    - UAT/Lab
       * they don't have it for the moment 
       * under implementation
	   * discussion if it wil be the UAT or a real Lab
	- customer expectation
       *