Subject: RE: [Ticket#10109226] FW: FW: 141101012 - Selectum
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Tue, 4 Jul 2017 18:10:19 +0000

Hi Dimitri,

Yes, the circuit is live as per XNG and OHS.

Thanks & regards,

Naveen Garhwal

Engineer – CSC IN Ops Team

[email-masked]<mailto:[email-masked]>

Colt Technology Services

DDI:+ 44 (0) 20 7390 3100/One Dial: 8441-3100/Cell Phone: +91 9899999765/ www.colt.net<http://www.colt.net/>

Colt Technology Services India Private Ltd, Building No 4, Unitech Realty Projects Ltd., Special Economic Zone, Village Tikri, Sector 48, Gurgaon (Haryana )- 122001

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From: Botos, Dimitri [mailto:[email-masked]]
Sent: Tuesday, July 04, 2017 10:46 PM
To: InternalCSC <[email-masked]>
Subject: FW: [Ticket#10109226] FW: FW: 141101012 - Selectum

Hi team,

Can you check if this cct is still live ?

ANR/BRU/IA-068768

Tx

D

From: Fuzer Project Office [mailto:[email-masked]]
Sent: mardi 4 juillet 2017 16:06
To: Botos, Dimitri <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>
Subject: Re: [Ticket#10109226] FW: FW: 141101012 - Selectum

Dim,

The question is, since the customer moved, IS this IPA circuit still active ( part of the BAP) ? I can't imagine that the customer left the old colt router active on the old location.

We didn't maybe correctly ask a CAR for the IPA part , but I think that Colt is now invoicing us for a circuit that no longer exists. Can we check the the circuit is still alive?

Thanks!

Best regards,
Meilleures salutations,
Met vriendelijke groeten,

Alexandra Astakoff

--
f u z e r
Chaussée de Bruxelles 408, 1300 Wavre, Belgium
Main : +32 2 788 74 30
www.fuzer.net<http://www.fuzer.net/>

04/07/2017 15:35 - [email-masked]<mailto:[email-masked]> wrote:

Again no response to an important topic

Plz advise

Tx
D

From: Botos, Dimitri
Sent: mercredi 28 juin 2017 16:42
To: Van Wiele, Bart <[email-masked]<mailto:[email-masked]>>; Fuzer Project Office <[email-masked]<mailto:[email-masked]>>; BE Cease Desk <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: [Ticket#10109226] FW: 141101012 - Selectum

Alex,

The customer has an old Intrevoice service (IPA + VOICE = Old BAP/TOTAL)

So 2 orders  :
041200596/3 -  4 x BRI
041200610 -  IPA

You migrated the BRI to VOIP access via attac hed signed EORD
If 041200610 (IPA) should have been ceased at delivery of 141101012 ( BSD 16/12/2014), why the CAR was not flagged on the eOrder attached ?

I do see you had requested CAR of 041200596/3 (4 x BRI) but the IPA part remains active as there was no reason to close the service unless an new IPA was delivered ?

Plz clarify, we will not raise a backdated cease if the request was not correctly introduce and billing checked by Fuzer since 2.5 years…

D

From: Van Wiele, Bart
Sent: mardi 27 juin 2017 10:48
To: Fuzer Project Office <[email-masked]<mailto:[email-masked]>>; BE Cease Desk <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Botos, Dimitri <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [Ticket#10109226] FW: 141101012 - Selectum

041200596/4 is ceased in 2014
041200610 is the related order and can be cease Rachel ?

And indeed

041200596//4 is replaced by

141101012ESCAUX_SELECTUMIPV03612BEBHASA74000000003003303034633030346
trunk info<http://tomdev:81/be_voice/voiptrunk_details.php?id=2146>
141101012ESCAUX_SELECTUMIPV03612BEBHASA74000000003003303300033033009

From: Fuzer Project Office [mailto:[email-masked]]
Sent: Tuesday, June 27, 2017 10:34 AM
To: Van Wiele, Bart <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Botos, Dimitri <[email-masked]<mailto:[email-masked]>>; BE Cease Desk <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Re: [Ticket#10109226] FW: 141101012 - Selectum

Hello Bart,

So The old order was 041200596/4 ( ceased)and replaced by 141101012 right?
And 041200610/6? Can you please let me know if there is still numbers on it? and which kind of contract is it :
COLT InterVoice, DSL: ULL DSL, Managed Router, Cisco 828, 2048 kbps Peak/16 kbps Guaranteed

Thanks for your help!!

Best regards,
Meilleures salutations,
Met vriendelijke groeten,

Alexandra Astakoff

--
f u z e r
Chaussée de Bruxelles 408, 1300 Wavre, Belgium
Main : +32 2 788 74 30
www.fuzer.net<http://www.fuzer.net/>

27/06/2017 10:17 - [email-masked]<mailto:[email-masked]> wrote:

Original order 041200610 is signed by Selectum in 2004 and billed since  22/12/2004

It is on Escaux since 15/10/2015

It is up to Escaux to cease no

RGds

Bartg

From: Fuzer Project Office [mailto:[email-masked]]
Sent: Tuesday, June 27, 2017 9:52 AM
To: Van Wiele, Bart <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Botos, Dimitri <[email-masked]<mailto:[email-masked]>>
Subject: Re: [Ticket#10109226] FW: 141101012 - Selectum

Hello Bart,

Can you share the original order for this contract? the signed contract.
Because we are paying for a service which has been replaced since nearly 3 years..

Old : 041200610/6 Which must be CAR
New : 141101012

Thanks!

Best regards,
Meilleures salutations,
Met vriendelijke groeten,

Alexandra Astakoff

--
f u z e r
Chaussée de Bruxelles 408, 1300 Wavre, Belgium
Main : +32 2 788 74 30
www.fuzer.net<http://www.fuzer.net/>

27/06/2017 09:42 - [email-masked]<mailto:[email-masked]> wrote:

There is no cease for

041200610/6

From: Fuzer Project Office [mailto:[email-masked]]
Sent: Monday, June 26, 2017 3:35 PM
To: Van Wiele, Bart <[email-masked]<mailto:[email-masked]>>
Cc: Geraldine Huvelle <[email-masked]<mailto:[email-masked]>>
Subject: Re: [Ticket#10109226] FW: 141101012 - Selectum

Hello Bart,

Can you please check why circuit is still alive?

ANR/BRU/IA-068768<https://intranet.escaux.com/csdb/numbers.php?circuitref=ANR/BRU/IA-068768>ANR/BRU/IA-06876841200610

This one has been replaced by 141101012

Thanks!

Best regards,
Meilleures salutations,
Met vriendelijke groeten,

Alexandra Astakoff

--
f u z e r
Chaussée de Bruxelles 408, 1300 Wavre, Belgium
Main : +32 2 788 74 30
www.fuzer.net<http://www.fuzer.net/>

23/12/2014 14:19 - Van Wiele Bart wrote:

141101012  send

From: Fuzer Project Office [mailto:[email-masked]]
Sent: 22 December 2014 17:26
To: Van Wiele, Bart
Cc: Ali, Akbar
Subject: Re: [Ticket#10109226] FW: 141101012 | VOIP | Router is not reachable

Bart,

Any news on the service handover for selectum?

Thanks!

Best regards,

Mathias Schreurs

--

f u z e r / c o l t

Chaussée de Bruxelles 408, 1300 Wavre, Belgium
Main : +32 2 788 74 30
Urgent support : +32 2 788 74 99
www.fuzer.net<http://www.fuzer.net>

18/12/2014 12:06 - Van Wiele Bart wrote:

Can we pls adapt bsd here thks

B

From: Fuzer Project Office [mailto:[email-masked]]
Sent: 18 December 2014 11:42
To: Van Wiele, Bart
Cc: BE Ops Order Management & SD Coordination; Elisabeth Bois dEnghien
Subject: Re: [Ticket#10109226] 141101012 | VOIP | Router is not reachable

Hi Bart,

We received the service handover for Selectum but billing start is 26 November.

Can this be changed to 16th or 17th december? Customer had to fix cables in order for the circuit to be up on 16/12, migration was also delayed to 16/12.

Thanks in advance!

Best regards,

Mathias Schreurs

--

f u z e r / c o l t

Chaussée de Bruxelles 408, 1300 Wavre, Belgium
Main : +32 2 788 74 30
Urgent support : +32 2 788 74 99
www.fuzer.net<http://www.fuzer.net>

16/12/2014 08:21 - Rana Jitender wrote:

Hello Mathias,

If there would have been issue in colt line then CPE didn’t come up when I asked to check you with customer yesterday. I think there might be some cabling or power issue.

Regards,
Jitender Rana

From: Mathias Schreurs [mailto:[email-masked]]
Sent: 15 December 2014 21:53
To: Rana, Jitender; BE Ops Order Management & SD Coordination
Cc: Fuzer Project Office; Van Wiele, Bart
Subject: Re: 141101012 | VOIP | Router is not reachable

Hello Jitender,

It would seem the colt CPE is down again? Are there issues with stability for this router?

Kr,

Mathias

On Mon, Dec 15, 2014 at 1:47 PM, Rana, Jitender <[email-masked]<mailto:[email-masked]>> wrote:

Hello Mathias,

I can also see that our CPE is reachable now. So, is it working for you now?

Regards,
Jitender Rana

From: Mathias Schreurs [mailto:[email-masked]<mailto:[email-masked]>]
Sent: 15 December 2014 18:05
To: Rana, Jitender; Fuzer Project Office
Subject: Re: 141101012 | VOIP | Router is not reachable

Hello,

We received feedback from client that he checked all cables and rebooted the device.

I now see from the pbx also a response to our register messages to the colt siptrunk:

192.168.1.3 = ip-pbx --- 172.32.255.30 = sip signalling colt

root@00000433:~# tshark -n host 172.32.255.30
Running as user "root" and group "root". This could be dangerous.
Capturing on eth0
  0.000000  192.168.1.3 -> 172.32.255.30 SIP Request: REGISTER sip:172.32.255.30
  4.000216  192.168.1.3 -> 172.32.255.30 SIP Request: REGISTER sip:172.32.255.30
  4.018052 172.32.255.30 -> 192.168.1.3  SIP Status: 400 Bad Request    (0 bindings)
  8.000329  192.168.1.3 -> 172.32.255.30 SIP Request: REGISTER sip:172.32.255.30
  8.500629  192.168.1.3 -> 172.32.255.30 SIP Request: REGISTER sip:172.32.255.30
  8.519087 172.32.255.30 -> 192.168.1.3  SIP Status: 400 Bad Request    (0 bindings)

Thanks a lot for keeping me updated. Don't hesitate to call me if in need for more info or reply to this mail.

On Mon, Dec 15, 2014 at 12:45 PM, Mathias Schreurs <[email-masked]<mailto:[email-masked]>> wrote:

Thanks a lot Rana,

I've contacted the customer with this information. He'll check it now.

I'll keep you updated of his feedback.

Kind regards,
Mathias

On Mon, Dec 15, 2014 at 12:43 PM, Rana, Jitender <[email-masked]<mailto:[email-masked]>> wrote:

Hello Mathias,

As discussed over phone we can’t reach our router at customer site, might be the case CPE is powered off or disconnected. Please check with customer if it’s connected and powered on.

Regards,
Jitender Rana

[Colt Disclaimer] This email is from an entity of the Colt group of companies. Colt Group S.A., K2 Building, Forte 1, 2a rue Albert Borschette, L-1246 Luxembourg, R.C.S. B115679. Corporate and contact information for our entities can be found at http://colt.net/uk/en/Colt-Group-of-Companies/index.htm. Internet communications are not secure and Colt does not accept responsibility for the accurate transmission of this message. Content of this email or its attachments is not legally or contractually binding unless expressly previously agreed in writing by Colt

--

Mathias Schreurs
Junior Unified Communication Engineer
ESCAUX

ESCAUX, the nr 1 alternative in Unified Communication
Chaussée de Bruxelles 408, 1300 Wavre, Belgium
Direct: +3227887525<tel:%2B3227887525>
Main: +3226860900<tel:%2B3226860900>
www.escaux.com<http://www.escaux.com>

--

Mathias Schreurs
Junior Unified Communication Engineer
ESCAUX

ESCAUX, the nr 1 alternative in Unified Communication
Chaussée de Bruxelles 408, 1300 Wavre, Belgium
Direct: +3227887525<tel:%2B3227887525>
Main: +3226860900<tel:%2B3226860900>
www.escaux.com<http://www.escaux.com>

--

Mathias Schreurs
Junior Unified Communication Engineer
ESCAUX

ESCAUX, the nr 1 alternative in Unified Communication
Chaussée de Bruxelles 408, 1300 Wavre, Belgium
Direct: +3227887525
Main: +3226860900
www.escaux.com<http://www.escaux.com>

[Colt Disclaimer] This email is from an entity of the Colt group of companies. Colt Group S.A., K2 Building, Forte 1, 2a rue Albert Borschette, L-1246 Luxembourg, R.C.S. B115679. Corporate and contact information for our entities can be found at http://colt.net/uk/en/Colt-Group-of-Companies/index.htm. Internet communications are not secure and Colt does not accept responsibility for the accurate transmission of this message. Content of this email or its attachments is not legally or contractually binding unless expressly previously agreed in writing by Colt

[Colt Disclaimer] This email is from an entity of the Colt group of companies. Colt Group S.A., K2 Building, Forte 1, 2a rue Albert Borschette, L-1246 Luxembourg, R.C.S. B115679. Corporate and contact information for our entities can be found at http://colt.net/uk/en/Colt-Group-of-Companies/index.htm. Internet communications are not secure and Colt does not accept responsibility for the accurate transmission of this message. Content of this email or its attachments is not legally or contractually binding unless expressly previously agreed in writing by Colt

[Colt Disclaimer] This email is from an entity of the Colt group of companies. Colt Group S.A., K2 Building, Forte 1, 2a rue Albert Borschette, L-1246 Luxembourg, R.C.S. B115679. Corporate and contact information for our entities can be found at http://colt.net/uk/en/Colt-Group-of-Companies/index.htm. Internet communications are not secure and Colt does not accept responsibility for the accurate transmission of this message. Content of this email or its attachments is not legally or contractually binding unless expressly previously agreed in writing by Colt